To request a refund for any purchase made on our website due to dissatisfaction, the request must be made within 7 days from the date of purchase/receipt of the product. To receive a full refund, a request must be submitted through the [Help Center]. We will review your request and contact you to complete the process. Refund approval is subject to analysis of the reason by our support team. This review serves to determine whether the product did not meet the customer’s expectations or whether the material’s performance did not match what was described. Once the request is completed, you will no longer have access to the material. Please note that submitting a request is different from receiving the refund, which depends on the payment method and payment processor, in cases of purchases made via credit card. For further questions, contact us through the Help Center by clicking the WhatsApp button located in the lower-left corner of the website.